Frequently asked questions
Quick answers about pickups, data wiping and getting paid for old gear. Can't see your question? Ask our chat assistant or give us a call.
Is pickup really free?
Yes. Pickup is free for IT gear like laptops, computers, phones, tablets, monitors, servers and networking gear anywhere in Auckland. A small fee may apply for junk-only loads or bulky items like old CRT TVs, printers and copiers. We always tell you upfront, before we come.
Do you pay for old laptops and phones?
Yes. If your gear still has resale value, we'll pay you for it. The amount depends on the make, model, age and condition, so send us a rough list or a few photos and we'll give you a quote.
How do you wipe the data?
Every drive is wiped following NIST 800-88 guidelines, the standard used by IT professionals. Drives that can't be wiped are physically destroyed. Phones and tablets are factory reset after accounts are removed.
What happens to gear that doesn't work?
Anything that can't be reused is stripped for working parts or sent for proper e-waste recycling. Nothing goes to landfill.
Who do you collect from?
Anyone in Auckland with old tech to get rid of: homes and families, businesses and offices, schools, landlords and property managers, people moving house or clearing an estate, clubs, churches, charities and community groups.
Do you collect from homes?
Yes. Whether it's a drawer of old phones, a dead laptop or a garage full of old computers, we'll come and get it. Pickup is free when there's something reusable or a decent pile. For a single item of junk we may ask for a small fee, and we'll tell you upfront.
Which areas do you cover?
All of Auckland, including the North Shore, West Auckland, Central Auckland, East Auckland, South Auckland and the Hibiscus Coast.
Is there a minimum amount?
No hard minimum. For one or two items we may combine your pickup with a nearby job or ask for a small fee. We'll always tell you upfront.
Do I need to remove passwords and locks?
Please sign devices out of iCloud, Google and any device management (MDM) before pickup. Locked devices can't be reused. Not sure how? We can help.
How do I book a pickup?
Call or text us on 029 0450 5015, or fill in the form on our contact page with a rough list of what you've got. We'll confirm a time that suits.
Do I need to be there for the pickup?
Someone needs to let us in or show us the gear. Many people leave it at the front door, with reception or in the IT room, and that's fine.
Got a cupboard full of old tech?
Tell us what you've got and we'll sort a pickup time that suits you.